Returns must be made within 30 days of purchase. You must pay for your own shipping. You may also exchange within 30 days for a different color or item of equal value. If you recieve a damaged item, please email shopkhaleesi@yahoo.com and send a picture of your item. we will be in touch and you will recieve a responce within 5 days. Depending on the damage, a full refund may be made and we will pay for the return shipping cost.